CUSTOMER SERVICE OFFICER
ADVERT REF: RMQ936
ADVERT TITLE: CUSTOMER SERVICE OFFICER
AREA: LA LUCIA, DURBAN
ADVERT TYPE: FULL-TIME
WORKING HOURS: 40 HOURS
TIME CONDITIONS: DAYSHIFT
SALARY: R17,000 – R33,000
CLOSING DATE: 16 JANUARY 2024
Role Summary
We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.
Duties and Responsibilities
Answer customer inquiries via phone, email, and in-person
Direct customers to online resources
Update customer records in the system, including notes about interactions
Pitch ideas for improving customer care
Create and maintain reports about customer interactions
Attend weekly staff meetings
Participate in team-building activities
Develop a rapport with customers
Encourage customers to complete surveys
Make recommendations to management to improve customer experience
Requirements and Qualifications
High school diploma or GED required
Associate or bachelor's degree preferred
2 years’ of experience using Microsoft Office
Basic knowledge of office equipment
Previous experience in an office or call center
Interested Applicants who meet the requirements may apply here on our website or use the email address of La Lucia Hospital HR Manager: RIVANIA SHAN [rivaniashan@laluciahospital.com] . Applicants will be conducted shortly, Should you not be contacted in 14 days of your application, Please consider your application unsuccessful and thank you for your interest in our healthcare group