Advert Ref: RMQ746

Advert Title: Patient Support Specialist

Area: La Lucia, Durban

Advert Type: Full-Time

Working Hours: 40 Hours

Time Conditions: Dayshift

Salary: R24,000 - R36,000

Closing Date: 22 October 2022

Role Summary:

We are looking for a dynamic patient support specialist to join our hospital. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping patients set up their medications and walking them through its features.

To ensure success as a patient support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch patient support specialist should be a solution-driven individual who can explain complex medication information in a helpful way.


  • Responding to customer queries, complaints, and requests via phone, email, or chat.

  • Assisting customers with medication setup and resolving any technical issues they might experience.

  • Informing customers about specialized medication functionalities and features.

  • Following up with customers to ensure that reported technical difficulties have been resolved.

  • Troubleshooting, analyzing, and reporting medication errors, failures, or malfunctions to management.

  • Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.

  • Analyzing customer feedback and advising management on areas of improvement.

  • Maintaining client accounts and updating billing information as needed.


  • A bachelor's degree in information technology, or a similar field.

  • A minimum of two years' experience working as a client support specialist, or a similar role.

  • Working knowledge of remote service tools and help desk software, such as ISL Online, SysAid, and freshservice.

  • Excellent knowledge of customer relationship management best practices.

  • Exceptional written and verbal communication skills.

  • Solid analytical and problem-solving skills.

  • Strong multitasking and organizational skills.

  • Ability to work under pressure.

Interested Applicants who meet the requirements may apply here on our website or use the email address of La Lucia Hospital HR Manager STELLA VAN ROOY []. Applicants will be conducted shortly, Should you not be contacted in 14 days of your application, Please consider your application unsuccessful and thank you for your interest in our healthcare group.